User’s Guide: Maintenance/Troubleshooting
[Maintenance/Troubleshooting] 2-22.1 Checking the status of consumables22 Checking and Replacing Consumables2.1 Checking the status of consumablesCons
2.2 Replacing consumables2[Maintenance/Troubleshooting] 2-32.2 Replacing consumablesNOTICEA failure, which was caused because you did not follow the p
[Maintenance/Troubleshooting] 2-42.2 Replacing consumables21 Press the button on the right-hand side of this machine, then open the Front Cover.2 Hold
2.2 Replacing consumables2[Maintenance/Troubleshooting] 2-55 Align the arrows of the side rails of the Toner Cartridge to those of the side rails in t
[Maintenance/Troubleshooting] 2-62.2 Replacing consumables22 Hold the handle, then pull out the Toner Cartridge.3 Lift the handle, then pull out the I
2.2 Replacing consumables2[Maintenance/Troubleshooting] 2-76 Align the arrows of the side rails of the Imaging Unit to those of the side rails in this
[Maintenance/Troubleshooting] 2-82.2 Replacing consumables22 Take the Staple Cartridge out of the Finisher.3 Lift an empty Staple Case while holding i
2.2 Replacing consumables2[Maintenance/Troubleshooting] 2-96 Insert the Staple Cartridge until it clicks.7 Replace the spare Staple Case for the futur
3Clearing Paper Jam and Staple Jam
3.1 To prevent a paper jam3[Maintenance/Troubleshooting] 3-23 Clearing Paper Jam and Staple Jam3.1 To prevent a paper jamTo prevent a paper jam, check
[Maintenance/Troubleshooting] Contents-1Table of contents1 Cleaning This Machine1.1 Before getting started ...
[Maintenance/Troubleshooting] 3-33.2 When a paper jam has occurred33.2 When a paper jam has occurredTo prevent a failure, carefully remove jammed pape
3.2 When a paper jam has occurred3[Maintenance/Troubleshooting] 3-43.2.2 Clearing a paper jam in Tray 11 Fully pull out Tray 1.2 Check the lever posit
[Maintenance/Troubleshooting] 3-53.2 When a paper jam has occurred33.2.3 Clearing a paper jam in Tray 2/3/40 Tray 2/3/4 is available when the optional
3.2 When a paper jam has occurred3[Maintenance/Troubleshooting] 3-62 Open the ADF Feed Cover.3 Securely hold both sides of the jammed paper, then care
[Maintenance/Troubleshooting] 3-73.2 When a paper jam has occurred33 Lift the handle, then pull out the Imaging Unit.NOTICEDo not touch the surface of
3.2 When a paper jam has occurred3[Maintenance/Troubleshooting] 3-86 Securely hold both sides of the jammed paper, then carefully pull it out.% Comple
[Maintenance/Troubleshooting] 3-93.2 When a paper jam has occurred33.2.6 Clearing a paper jam in the Rear Cover7CAUTION - The inside of this machine m
3.2 When a paper jam has occurred3[Maintenance/Troubleshooting] 3-103.2.7 Clearing a paper jam in the Output Tray1 Securely hold both sides of the jam
[Maintenance/Troubleshooting] 3-113.2 When a paper jam has occurred33.2.9 Clearing a paper jam in the rear of the Finisher1 Open the rear cover of the
3.2 When a paper jam has occurred3[Maintenance/Troubleshooting] 3-124 Close the trap cover.5 Close the rear cover of the Finisher.6 Open and close the
[Maintenance/Troubleshooting] Contents-2Error messages...
[Maintenance/Troubleshooting] 3-133.3 Troubleshooting for paper jam33.3 Troubleshooting for paper jamSymptom Cause ActionMultiple sheets are fed out a
3.3 Troubleshooting for paper jam3[Maintenance/Troubleshooting] 3-14TipsIf a paper jam frequently occurs in a specific place, carry out checks, repair
[Maintenance/Troubleshooting] 3-153.4 Clearing a staple jam33.4 Clearing a staple jam1Open the cover in the right-hand side of the Finisher.2 Pull out
3.4 Clearing a staple jam3[Maintenance/Troubleshooting] 3-165 Insert the Staple Cartridge until it clicks.6 Close the cover in the right-hand side of
4Troubleshooting
4.1 The power is not turned on4[Maintenance/Troubleshooting] 4-24 Troubleshooting4.1 The power is not turned onCheck the Power Switch for the status.-
[Maintenance/Troubleshooting] 4-34.2 The Touch Panel is not displayed44.2 The Touch Panel is not displayedIf a certain length of time has elapsed with
4.3 Cannot print4[Maintenance/Troubleshooting] 4-44.3 Cannot print4.3.1 Cannot printDescription of problem Check points RemedyA message saying "P
[Maintenance/Troubleshooting] 4-54.3 Cannot print4Print processing on the computer has finished, but printing does not start.Is another printer speci-
4.3 Cannot print4[Maintenance/Troubleshooting] 4-6Printing in user authenti-cation or account track mode is not available.Are the user name or ac-coun
1Cleaning This Machine
[Maintenance/Troubleshooting] 4-74.3 Cannot print44.3.2 Problems on print qualityDescription of problem Cause RemedyNo data is printed. A Toner Cartri
4.3 Cannot print4[Maintenance/Troubleshooting] 4-84.3.3 When the bit count does not match between the server and the clientIf the print server is Wind
[Maintenance/Troubleshooting] 4-94.3 Cannot print49 Click [Browse], and specify the setup information file [ntprint.inf] on the client computer to whi
4.4 Cannot perform network scanning4[Maintenance/Troubleshooting] 4-104.4 Cannot perform network scanningDescription of problem Check points RemedyCan
[Maintenance/Troubleshooting] 4-114.5 Cannot perform fax/internet fax44.5 Cannot perform fax/internet fax4.5.1 Cannot perform Fax TXDescription of pro
4.5 Cannot perform fax/internet fax4[Maintenance/Troubleshooting] 4-124.5.2 Cannot perform Fax RXDescription of problem Check points RemedyCannot rece
[Maintenance/Troubleshooting] 4-134.6 Cannot perform copy44.6 Cannot perform copyDescription of problem Check points RemedyCopying does not start. Are
4.6 Cannot perform copy4[Maintenance/Troubleshooting] 4-14The area around an image gets smudged.Is the Original Cover Pad dirty?Clean the Original Cov
[Maintenance/Troubleshooting] 4-154.7 Major messages and actions44.7 Major messages and actionsCheck the displayed message, then take the appropriate
4.7 Major messages and actions4[Maintenance/Troubleshooting] 4-16[Imaging Unit Installation Er-ror]The Imaging Unit is not installed correctly.Install
1.1 Before getting started1[Maintenance/Troubleshooting] 1-21 Cleaning This MachineNOTICEThoroughly read all the precautions and warning labels, and b
[Maintenance/Troubleshooting] 4-174.7 Major messages and actions4[Memory Full (FAX)] The fax data storage area has become full.When sending fax data,
4.7 Major messages and actions4[Maintenance/Troubleshooting] 4-18Service callIf a service call has appeared, restart this machine.If the problem is no
5Checking the Counter
5[Maintenance/Troubleshooting] 5-25 Checking the CounterThe counter indicates the total number of pages printed on this machine on a function basis. T
6Index
6[Maintenance/Troubleshooting] 6-26IndexCCleaningControl Panel ...1-4Exhaust Air Duct ...
A6F7-9567-11A2014. 4©2013http://konicaminolta.com
[Maintenance/Troubleshooting] 1-31.1 Before getting started1- When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts show
1.2 Cleaning the outside of this machine1[Maintenance/Troubleshooting] 1-41.2 Cleaning the outside of this machine7WARNING- Before cleaning this machi
[Maintenance/Troubleshooting] 1-51.2 Cleaning the outside of this machine1Original GlassOriginal Cover Pad
2Checking and Replacing Consumables
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